Refund policy

1. General principle

We refund money if the service was not actually provided or the product does not work through our fault and the problem could not be fixed.

2. Cancelling before assembly

If you cancel the order before assembly of the bundle begins, the payment is refunded in full. Writing to the support chat in your account is enough.

We tell you in the same chat when assembly begins. After that, refunds follow section 3: the components have already been bought for your specific order.

3. LiLi AI bundle after receipt

A refund is possible within 14 days of receiving the device if all conditions below are met.

• The device is working, complete and in saleable condition, or faulty for a confirmed technical reason.
• You contacted support and gave us the chance to fix the problem.
• After the refund the licence is revoked and download access is closed.
• A device faulty through our fault is replaced or repaired at our expense — your choice.

4. Additional services

Refunds for additional customer services follow their terms published in your account.

5. How refunds are made

Crypto payments are refunded to a Solana wallet you specify. The amount is recalculated at the rate at the time of refund; the network fee is deducted from the transfer.

Payments made by other methods are refunded the same way they were made.

6. When a refund is not possible

We refuse a refund in the following cases.

• The licence was revoked for breaching the terms of use.
• Losses resulted from trading decisions — market risk is not refundable.
• More than 14 days have passed since the device was received.
• Abuse was established: systematic purchases followed by refunds.

7. How to request a refund

Write to the support chat in your account with the order number and reason. A decision is made within 3 business days, and every decision is recorded in the audit log.