Refund policy

1. The principle

We refund when the service was not actually delivered, or the product does not work through our fault and the problem could not be fixed.

2. LiLi AI

A refund is available within 14 days of payment, provided all conditions below are met.

• The licence was not activated against a hardware identifier, or it was activated but the terminal does not start for a confirmed technical reason.
• You contacted support and gave us the chance to fix the problem.
• After a refund the licence is revoked and download access closes.

3. LiLi VPN

Subscriptions are refunded pro rata: we return the value of unused full days if no more than 14 days have passed since payment.

On refund the subscription is cancelled and device keys are revoked immediately.

4. How refunds are processed

Card and SBP payments are returned through the original method by the payment provider. Crediting usually takes 3 to 10 business days depending on your bank.

Crypto payments are returned to a Solana wallet you specify. The amount is recalculated at the rate on the day of the refund and the network fee is deducted from the transfer.

5. When a refund is not possible

We decline refunds in the following cases.

• The licence was revoked for a breach of the terms.
• Losses came from trading decisions — market risk is not refundable.
• More than 14 days have passed since payment.
• Abuse is established, such as repeated purchase-and-refund cycles.

6. How to request a refund

Write to support from your account email with the order number and the reason. A decision is made within 3 business days and every decision is recorded in the audit log.